Télésecrétaire : Astuces Pour Rédiger Un Mail Professionnel

Aujourd’hui, l’e-mail reste un outil incontournable dans le milieu professionnel. Même si une télésecrétaire doit surtout assurer les appels téléphoniques, elle communique cependant aussi beaucoup par courriels. De ce fait, elle doit savoir rédiger des mails de façon simple, rapide et efficace afin de répondre aux besoins des clients de l’entreprise qui l’emploie.

Comment une télésecrétaire doit-elle rédiger des mails professionnels ?

Rédiger des mails précis et de qualité

Tout d’abord, une télésecrétaire doit s’assurer que les mails qu’elle envoie aux clients sont qualitatifs. Le but d’un mail professionnel est d’informer ou de trouver des informations.

Une problématique récurrente lors de la rédaction d’un mail est le surplus d’information que l’expéditeur a tendance à vouloir y insérer. Un surplus d’information n’est guère efficace. Pour cause, le destinataire (dans le meilleur des cas) lira le mail entièrement mais s’embrouillera. Autre cas de figure, le destinataire ne lira que ce qui lui semble important et pourrait omettre des informations essentielles. Et dans le pire des cas, il/elle ignorera le mail.

C’est pour cela qu’une télésecrétaire doit définir un objectif clair et explicite lors de la rédaction de ses courriels. De plus, elle doit faire court et aller à l’essentiel pour qu’il n’y ait pas de rejet de la part de l’interlocuteur.

En faisant cela, la télésecrétaire optimise également son temps de travail. En effet, elle perd moins de temps à rédiger de longs mails ou à répondre aux destinataires qui demandent une clarification.

Un mail bien rédigé projette une image professionnelle

En outre, une télésecrétaire doit pouvoir adapter ses mails aux différents types de destinataires. Par exemple, une télésecrétaire juridique communiquera différemment avec le juge, l’avocat et le client du cabinet qu’elle représente.

De plus, la télésecrétaire doit différencier les clients habituels des nouveaux clients dans le but de mesurer le niveau de technicité de son jargon. Conséquemment, en offrant un service personnalisé et professionnel, elle agit en vue d’accroître la satisfaction des clients.

Une bonne structuration est la base d’un mail professionnel

En parallèle, une télésecrétaire doit veiller à ce que ses mails soient bien structurés. C’est-à-dire que le message qu’elle veut faire passer doit être bien organisé.

Pour se faire, il est impératif que la télésecrétaire :

  • Trouve un sujet clair et pertinent au mail
  • Ecrive sans fautes de grammaire et d’orthographes
  • Soigne la mise en forme du mail
  • Utilise les pièces jointes de manière efficace
  • Utilise le vouvoiement pour communiquer avec les clients (sauf exception)

Conclure poliment et professionnellement

De surcroît, un mail professionnel se doit être courtois. La télésecrétaire communique avec des clients tous les jours, que ce soit par téléphone ou par courriels. Elle doit donc se montrer polie indépendamment de sa charge de travail. D’ailleurs, il existe des formules de politesse qui serviront lors de la rédaction des mails.

Si la télésecrétaire est bilingue ou trilingue,  elle doit effectivement pouvoir échanger des courriels en plusieurs langues tout en respectant les codes et les cultures des différents clients. Les formules de politesses dans ces cas-là varient d’un pays à un autre.

Comme nous le savons tous, toutes les portes s’ouvrent à la courtoisie. Une télésecrétaire courtoise  fera que son entreprise cliente puisse bénéficier d’un taux de fidélisation clients plus élevé.

Une télésecrétaire compte plusieurs cordes à son arc. Tout se joue à la façon dont elle communique. En rédigeant des courriels courts, courtois et précis, elle met toutes les chances de son côté que l’entreprise qu’elle représente tisse de bonnes relations avec ses clients.

Bénéficiez d’une bonne télésecrétaire

Vous avez besoin d’une télésecrétariat apte à répondre à vos besoins. et vous aimeriez avoir plus de conseils sur la rédaction des mails ?  N’hésitez pas à nous contacter au 09 70 71 83 00 ou écrivez-nous directement sur notre site internet.

189 Responses so far.

  1. […] savoir-faire technique, le standardiste devra se familiariser avec les outils téléphoniques et informatiques du centre d’appels. Un autre atout avantageux est la bonne maîtrise des logiciels Excel, Word, […]

  2. This page truly has all of the info I needed about this subject
    and didn’t know who to ask. asmr 0mniartist

  3. What’s up to all, how is the whole thing, I think every one is getting more from this
    site, and your views are good designed for new visitors.

    asmr 0mniartist

  4. 0mniartist dit :

    I’ve been browsing online greater than 3 hours today, but I by
    no means found any fascinating article like yours.
    It is beautiful worth enough for me. In my opinion, if all site owners and bloggers
    made just right content material as you probably did, the web will be a lot more
    useful than ever before. 0mniartist asmr

  5. Hello there, I found your blog via Google even as looking for a related matter, your website got here up, it looks good.
    I’ve bookmarked it in my google bookmarks.
    Hello there, simply turned into alert to your weblog through Google, and found that it is really informative.
    I am going to watch out for brussels. I’ll appreciate when you continue
    this in future. Numerous other folks shall be benefited from your writing.
    Cheers! asmr 0mniartist

  6. May I just say what a comfort to find somebody who genuinely knows what they’re talking
    about over the internet. You certainly understand how to bring
    a problem to light and make it important. More and more people have to look at this and understand this side of your story.
    I was surprised that you aren’t more popular because you surely have the
    gift. 0mniartist asmr

  7. I like the valuable info you provide in your articles.
    I will bookmark your blog and check again here frequently.
    I am quite certain I’ll learn a lot of new stuff right here!

    Best of luck for the next! 0mniartist asmr

  8. gamefly our dit :

    Thanks for any other informative website. Where else
    may I am getting that kind of info written in such a perfect manner?
    I’ve a challenge that I’m simply now working on, and I have been on the glance out for such info.

  9. asmr of dit :

    This article will help the internet viewers for setting
    up new blog or even a blog from start to end.

  10. or asmr dit :

    Hello! Do you use Twitter? I’d like to follow you
    if that would be okay. I’m undoubtedly enjoying your blog and look forward to new
    updates.

  11. with asmr dit :

    For most recent information you have to go to see
    world-wide-web and on the web I found this site as a finest site for most up-to-date updates.

  12. Javierdoush dit :

    tinder sign up , tinder login
    what is tinder

  13. gamefly when dit :

    This site truly has all of the information I wanted concerning this subject and didn’t know who to ask.

  14. it asmr dit :

    Hi there! I know this is kinda off topic nevertheless
    I’d figured I’d ask. Would you be interested in exchanging links or maybe guest authoring a blog article or vice-versa?
    My website addresses a lot of the same subjects as yours and I
    believe we could greatly benefit from each other.
    If you are interested feel free to shoot me an e-mail.
    I look forward to hearing from you! Fantastic blog by the way!

  15. bitly.com dit :

    This website was… how do I say it? Relevant!! Finally I have found something which helped me.
    Thank you!

  16. asmr on dit :

    We’re a group of volunteers and starting a new scheme in our
    community. Your web site provided us with valuable information to
    work on. You’ve done a formidable job and our entire community will be grateful to you.

  17. off asmr dit :

    Very quickly this site will be famous amid all blogging people, due to it’s good articles

  18. Javierdoush dit :

    tinder app , what is tinder
    tinder date

  19. Javierdoush dit :

    tinder dating app , tinder date
    tider

  20. mapq.st dit :

    scoliosis
    Hi there to all, how is the whole thing, I think every one is getting more from this site, and your views are nice designed for new people.

    scoliosis

  21. scoliosis
    This design is steller! You definitely know how to keep a reader entertained.

    Between your wit and your videos, I was almost moved to start my
    own blog (well, almost…HaHa!) Wonderful job.
    I really loved what you had to say, and more than that, how
    you presented it. Too cool! scoliosis

  22. http://t.co/ dit :

    scoliosis
    I loved as much as you will receive carried out right here.
    The sketch is attractive, your authored subject matter stylish.
    nonetheless, you command get bought an shakiness over that
    you wish be delivering the following. unwell unquestionably come more formerly again since exactly the same nearly a lot often inside
    case you shield this increase. scoliosis

  23. dating sites
    Pretty nice post. I just stumbled upon your weblog and wished to
    say that I’ve truly enjoyed browsing your blog posts.

    In any case I’ll be subscribing to your feed and I hope you write again very
    soon! https://785days.tumblr.com/ dating sites

  24. dating sites
    Howdy! Someone in my Facebook group shared this site with
    us so I came to take a look. I’m definitely enjoying the information. I’m bookmarking
    and will be tweeting this to my followers! Outstanding blog and amazing design and style.

    free dating sites

  25. asmr our dit :

    Everything typed made a bunch of sense. However,
    what about this? what if you wrote a catchier title? I mean, I
    don’t wish to tell you how to run your website, but suppose you added a post title
    that grabbed people’s attention? I mean Télésecrétaire : Astuces Pour Rédiger Un Mail Professionnel –
    Télésecrétaire is a little boring. You ought to look at Yahoo’s home
    page and see how they create article headlines to grab viewers to open the links.

    You might add a related video or a related pic or two to
    get readers interested about what you’ve got to say. In my opinion,
    it might bring your posts a little bit more interesting.

  26. What’s up, everything is going well here and ofcourse every one
    is sharing facts, that’s really excellent, keep up writing.

  27. Actually no matter if someone doesn’t know after that
    its up to other visitors that they will assist, so here it takes place.

  28. Hi are using WordPress for your blog platform? I’m new to the blog world but I’m trying to get started and create
    my own. Do you require any coding expertise to make your own blog?
    Any help would be greatly appreciated!

  29. May I just say what a comfort to find someone who genuinely understands what they are discussing on the web.

    You definitely know how to bring a problem to light and make it important.

    More people must check this out and understand this side of the story.
    I can’t believe you’re not more popular because you certainly have the gift.

  30. hello there and thank you for your info – I have
    definitely picked up anything new from right here. I did however expertise some technical issues using this website, since I experienced to reload
    the site a lot of times previous to I could
    get it to load correctly. I had been wondering if your hosting is OK?
    Not that I’m complaining, but slow loading instances times will sometimes affect your placement
    in google and could damage your quality score if ads and marketing
    with Adwords. Anyway I’m adding this RSS to my email and can look out for
    much more of your respective exciting content. Make sure you update this again soon.

  31. You should take part in a contest for one of the most useful blogs online.
    I’m going to highly recommend this site!

  32. Hi there! Do you know if they make any plugins to help with Search
    Engine Optimization? I’m trying to get my blog to rank for some targeted keywords but I’m not seeing very good gains.
    If you know of any please share. Cheers!

  33. My brother recommended I might like this website. He was
    entirely right. This post truly made my day. You can not imagine
    simply how much time I had spent for this information! Thanks!

  34. I appreciate you sharing this article post.Really thank you! Cool.

  35. diamond seks dit :

    Very neat article post.Much thanks again. Awesome.

  36. Very informative post.Much thanks again.

  37. weed near me dit :

    Great, thanks for sharing this article.Really thank you! Awesome.

  38. Looking forward to reading more. Great blog post.Really thank you! Much obliged.

  39. weed dit :

    Thanks so much for the blog post.Really thank you! Really Great.

  40. Major thankies for the article.Really thank you! Great.

  41. I really liked your blog article.Really thank you! Really Great.

  42. Great, thanks for sharing this blog post.Thanks Again. Cool.

  43. A big thank you for your blog article.Much thanks again. Awesome.

  44. I cannot thank you enough for the blog post. Will read on…

  45. I appreciate you sharing this post. Great.

  46. Hey, thanks for the article post.Much thanks again. Will read on…

  47. A big thank you for your article. Really Great.

  48. I really liked your post.Really looking forward to read more.

  49. Tvfmuv dit :

    priligy 60mg pills – tadalafil 5mg costs tadalafil buy india

  50. Major thankies for the article post.Really looking forward to read more. Want more.

  51. Appreciate you sharing, great article.Really thank you! Will read on…

  52. Carl Scholz dit :

    Enjoyed every bit of your blog post.Thanks Again. Cool.

  53. Hey, thanks for the blog. Really Great.

  54. A round of applause for your blog post.Really thank you! Cool.

  55. Orqokq dit :

    what causes ed – cheap erectile dysfunction cheap erectile dysfunction pill

  56. I really like and appreciate your blog article.Thanks Again.

  57. Thank you for your blog post.Really looking forward to read more. Really Great.

  58. Thanks for the article.Really looking forward to read more. Cool.

  59. Thanks-a-mundo for the blog article.Really looking forward to read more. Really Cool.

  60. Awesome blog article.Much thanks again. Really Great.

  61. Yzbkie dit :

    where to buy prednisone 5443 without prescription – prednisone 30 mg coupon deltasone coupon

  62. Otfsye dit :

    modafinil and caffeine – modafinil 100mg provigil 100 mg

  63. Thanks for the article.Much thanks again. Will read on…

  64. Sherri dit :

    Hey! This post could not be written any better!
    Reading through this post reminds me of my previous room mate!
    He always kept talking about this. I will forward this write-up
    to him. Pretty sure he will have a good read.
    Many thanks for sharing!

  65. ufa dit :

    Appreciate you sharing, great blog. Really Great.

  66. Im thankful for the article.Really looking forward to read more. Really Cool.

  67. This is one awesome blog article.Much thanks again. Really Cool.

  68. Very good blog article.Thanks Again. Awesome.

  69. Vrpguh dit :

    buy accutane in mexico – buy accutane from canada accutane cream over the counter

  70. Xnbnkj dit :

    Amoxil online – amoxicillin usa buy amoxicilina 500 mg

  71. penis sleeve dit :

    Enjoyed every bit of your blog article.Really looking forward to read more. Want more.

  72. Very good blog.Much thanks again.

  73. Thanks again for the blog article.Thanks Again. Fantastic.

  74. Aw, this was an extremely nice post. Finding the time and actual effort to generate a good articleÖ but what can I sayÖ I procrastinate a lot and never manage to get nearly anything done.

  75. I think this is a real great blog post.Much thanks again. Really Cool.

  76. Wnerav dit :

    buy vardenafil online cheap – vardenafil canada usa pharmacy online order vardenafil

  77. Thanks for sharing, this is a fantastic post.Thanks Again. Great.

  78. Looking forward to reading more. Great blog.Thanks Again.

  79. Epiohx dit :

    stromectol 3mg cost – ivermectin tablet price ivermectin 4

  80. Im grateful for the article post.Thanks Again. Keep writing.

  81. Really enjoyed this blog.Much thanks again. Much obliged.

  82. Secy Snapchat dit :

    Major thanks for the blog article.Really thank you! Keep writing.

  83. Ldzmxs dit :

    where can i buy generic cialis online – canadian cialis where to buy cialis

  84. Looking forward to reading more. Great blog article.Thanks Again. Really Cool.

  85. Really informative post.Really thank you! Great.

  86. A big thank you for your blog article. Fantastic.

  87. Hey, thanks for the article post. Will read on…

  88. Ljglum dit :

    ivermectin 2mg – ivermectin 250ml ivermectin 0.08

  89. view website dit :

    This is one awesome blog post.Thanks Again. Great.

  90. Awesome blog post.Really looking forward to read more. Great.

  91. try here dit :

    I truly appreciate this blog article.Really looking forward to read more. Cool.

  92. Rdenzt dit :

    buy accutane cream – accutane for sale canada buy accutane in mexico

  93. Thanks a lot for the blog article.Much thanks again. Much obliged.

  94. CBD oil dit :

    Awesome blog. Fantastic.

  95. I really like and appreciate your post.Thanks Again. Great.

  96. I think this is a real great blog.

  97. Wgdnvq dit :

    buying lyrica in mexico – canada pharmacy online canadian mail order pharmacy

  98. Nosyrd dit :

    purchasing amoxicillin online – generic amoxicillin cost amoxicillin without prescription

  99. Jesse Grillo dit :

    Thank you ever so for you blog post.Really thank you! Cool.

  100. Thank you for your article post.Much thanks again. Really Great.

  101. Thanks so much for the blog. Really Cool.

  102. Mypwwx dit :

    buy viagra online india 100mg – viagra prescription online canada viagra soft tabs online

  103. Very informative article. Great.

  104. Animal dit :

    Wow, great blog.Really looking forward to read more. Awesome.

  105. Dnxmpe dit :

    cialis 10mg price canada – can you buy generic cialis generic cialis without prescription

  106. Thanks-a-mundo for the article.Really looking forward to read more. Want more.

  107. Xan Asia dit :

    Fantastic article post. Much obliged.

  108. Ufabet dit :

    Thanks so much for the post.Really thank you! Great.

  109. I really liked your blog article.Really thank you! Awesome.

  110. Fantastic article post.Really thank you! Want more.

  111. Ysesqy dit :

    where can i buy stromectol – stromectol south africa can i buy ivermectin online

  112. Major thanks for the blog post.Much thanks again. Great.

  113. Thanks a lot for the blog post.Thanks Again. Really Cool.

  114. 188bet dit :

    Very informative blog post.Thanks Again. Really Great.

  115. Stgxee dit :

    deltasone 20 mg price – prednisone 10 mg tablet price prednisone over the counter

  116. I appreciate you sharing this post.Really thank you! Really Cool.

  117. Wow, great post. Really Great.

  118. g spot vibe dit :

    Really appreciate you sharing this article post.Really thank you! Keep writing.

  119. Leonore dit :

    Hi there, yes this paragraph is in fact nice and I have learned lot of things from it regarding
    blogging. thanks.

  120. Tampa roofers dit :

    Very good post. Awesome.

  121. Cihndw dit :

    provigil a narcotic – site provigil a controlled substance

  122. xnalgas com dit :

    Say, you got a nice article post.Thanks Again. Will read on…

  123. Thank you for your blog post.

  124. Awesome blog article.Much thanks again. Really Great.

  125. Data SGP dit :

    Thanks-a-mundo for the blog.Really thank you! Really Great.

  126. You’re a very practical web site; could not make it
    without ya! https://gaydatingzz.com/

  127. Mudslides dit :

    Major thankies for the blog post.Really thank you! Want more.

  128. meticore scam dit :

    Thank you for your blog post.Really looking forward to read more. Cool.

  129. click dit :

    Thanks so much for the blog post.Thanks Again.

  130. Ttjtdo dit :

    zithromax 500mg dose – purchase zithromax buy zithromax 250mg

  131. Very informative blog post. Great.

  132. A round of applause for your post.Thanks Again. Really Cool.

  133. la tudelana dit :

    Hey, thanks for the article.Thanks Again. Really Cool.

  134. bokep dit :

    Very neat blog.Really thank you! Fantastic.

Laisser un commentaire

Votre adresse e-mail ne sera pas publiée. Les champs obligatoires sont indiqués avec *